Driving Operational Excellence Across Borders

Experienced operations supervisor with over 10 years of professional experience in customer service management, team leadership, and financial analysis. Proven track record of managing teams of up to 40+ agents in high-volume environments, driving KPI improvements, and ensuring excellent customer satisfaction.

Multilingual professional fluent in five languages with strong analytical, communication, and problem-solving skills. My background spans from warehouse logistics and telecom customer operations to credit analysis and financial controlling.