Career Path

Professional Experience

A track record of progressive leadership and operational success across multiple industries.

July 2023 — Present

Warehouse Commissioner (Lager Kommissionierer)

Striebel & John, Sasbach (via Acrobat Leiharbeit)
  • —Managing warehouse logistics operations including order picking, inventory control, and shipment coordination.
  • —Ensuring accuracy and efficiency in daily warehouse processes within a fast-paced industrial environment.
August 2017 — October 2021

Customer Service Supervisor

Amazon Web Services, Italy
  • —Managed a large operational team of up to 40 customer service agents and 4 Quality Assistants in a high-volume customer environment.
  • —Monitored and improved KPI performance including response time, resolution rate, and customer satisfaction scores.
  • —Implemented coaching and performance feedback strategies to maintain high operational efficiency and service standards.
  • —Managed complex customer cases and escalations related to orders, delivery issues, and technical products.
  • —Supported customers with Amazon hardware devices (Alexa) and digital services including the Amazon ecosystem and AWS.
January 2017 — August 2017

Customer Operations Supervisor

Assist Digital (Vodafone Account), Italy
  • —Led a team of 20 agents in telecom customer operations, ensuring high productivity and service quality.
  • —Managed escalations and complex inquiries related to telecom services and technical products.
  • —Supported sales activities for Vodafone products including mobile contracts, internet services, and home packages.
  • —Assisted customers in selecting suitable telecom products and services to drive retention.
January 2016 — December 2016

Credit Analyst

Raiffeisen Bank Albania
  • —Evaluated credit applications and assessed risk profiles for individual and business clients.
  • —Conducted financial analysis and due diligence to support lending decisions.
September 2012 — November 2015

Economist / Financial Controller

ME-Al SHPK Construction, Albania
  • —Managed financial planning, budgeting, and accounting operations for a construction company.
  • —Oversaw financial reporting, cost tracking, and compliance with regulatory requirements.