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Career path

Professional experience

A track record of progressive leadership and operational responsibility across multiple industries and countries.

  1. July 2023 — Present

    Warehouse Commissioner (Lager Kommissionierer)

    Striebel & John, Sasbach (via Acrobat Leiharbeit)

    • Managing warehouse logistics operations including order picking, inventory control and shipment coordination.
    • Ensuring accuracy and efficiency in daily warehouse processes within a fast-paced industrial environment.

  2. August 2017 — October 2021

    Customer Service Supervisor

    Amazon Web Services, Italy

    • Led an operational team of up to 40 customer service agents and 4 Quality Assistants in a high-volume customer environment.
    • Monitored and improved KPIs including response time, resolution rate and customer satisfaction scores.
    • Implemented coaching and performance-feedback strategies to maintain operational efficiency and service standards.
    • Managed complex customer cases and escalations related to orders, delivery issues and technical products.
    • Supported customers with Amazon hardware (Alexa) and digital services across the Amazon ecosystem and AWS.

  3. January 2017 — August 2017

    Customer Operations Supervisor

    Assist Digital (Vodafone account), Italy

    • Led a team of 20 agents in telecom customer operations, ensuring high productivity and service quality.
    • Managed escalations and complex inquiries related to telecom services and technical products.
    • Supported sales activities for Vodafone products including mobile contracts, internet services and home packages.
    • Assisted customers in selecting suitable telecom products and services to drive retention.

  4. January 2016 — December 2016

    Credit Analyst

    Raiffeisen Bank Albania

    • Evaluated credit applications and assessed risk profiles for individual and business clients.
    • Conducted financial analysis and due diligence to support lending decisions.

  5. September 2012 — November 2015

    Economist / Financial Controller

    ME-Al SHPK Construction, Albania

    • Managed financial planning, budgeting and accounting operations for a construction company.
    • Oversaw financial reporting, cost tracking and compliance with regulatory requirements.